I am so upset I was lied to by the store attendant, as I will now have no wallet for all my holidays. That never happens, this is a constant revolving situation. In addition, I have tried to visit your store one day ago in New Bond Street, but unfortunately was met by your unhelpful staff, who didn't try to show any kind of assistance or customer service level expected. Rajin I then was advised it would take 4-6 weeks to be repaired. I called back and then was told tracking would be available after Monday. I received a new bag for Christmas and I only have resentment when I even look at it. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Louis Vuitton Customer Service. My husband purchased the Berri Pm bag for me Christmas 2017. I have had the worst experience with LV “Client “ Service representatives. See reviews below to learn more or submit your own review. [protected]@gmail.com. Disgusted! Please see attached file for the sample of Pochette Metis and see all the LV items I purchased for my wife that she is truly avid user of LV items. "Attached a photo for the shoes" Most bags do and this seems to me as a situation where Louis Vuitton simply made the error of not attaching a date code on the item. I am stuck, it has been over a year, too late. Then I found out she was the manager... Oh she said her Name was Dori.. Horrible experience. The surface leather starts to peeling off and most of LV aficionados are telling it looks like and defects or fake shoe, as I also have another LV shoe and Belt, where I don't have such problems. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. The bag has a major defective letter (F in France) on the heat stamp. Be the first one to find this review helpful. I can honestly say that I have utilized this bag maybe a total of 3 months if I was to add up the days that I use it. I felt he looked down me and just let me alone without any welcome. from your showroom: From Louis Vuitton White City, Westfield London Shopping Center, For more information about reviews on ConsumerAffairs.com please visit our Louis Vuitton Australia is fabulous :-) Louis Vuitton Australia is fabulous :-) Friendly consistent service online and in-store. The general customer service says it's under their policy that the original purchaser must be presented if an item was purchased abroad. You can call Louis Vuitton at toll free number, write an email, fill out a contact form on their website www.louisvuitton.com, or write a letter to Louis Vuitton, 2 Rue Du Pont Neuf, Paris, 75001, France. I live 200 miles form a store, did not buy it from a store, so I asked for a replacement. Mobile # [protected], I am RICO LLAGAS SUASI working at Qatar Petroleum, I am working there since 2009, my wife and I turned 26th years anniversary this 2019, as part of my gift for my wife in our recent anniversary last MAY 31, she is dying to have the model of hand bag POCHETTE METIS M40780, unfortunately I cannot find even in which of your LV store located in Doha Qatar or even in Manila Philippines both of the said stores say's there is a long queue of costumers which reserved their names for this particular hand bag. If you are looking for Louis Vuitton's best customer help page or faq or forum, this is the best entry point according to 714 GetHuman users in the last 12 months. With such customer service centre, no wonder the retail service sucks! I want thought the percentage of exchange the product is very low. the invoice I am attaching with this letter. Yasmine Find more than 277 complaints| Ripoff Report. I was then told I was misinformed. Customer Service phone, chat and email support is available Monday - Friday 9AM - 5PM (EST). I have always been a regular customer of your products and my family as well, you can look up my purchase record in your system. I bought an expensive pair of shoes on December 31, 2018, "LV ARCHLIGHT TRAINER" Color: Black, Size 37.5, Price was GBP 740.00 After this experience I will never be buying another LV item again! The repair #[protected], By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions, I went to the Louis Vuitton inside of Neiman Marcus the manager at the Lois Vuitton she's a middle aged Armenian looking woman who works retail and feels entitled to treat people [censored]ty if she thinks you don't have money she won't even let you inside the store she's a racist coward who needs to get a clue I've never been so humiliated I'm canceling my bowman Marcus card they aren't getting another penny from me I've Never had an issue at south coast plaza Bloomingdales always treats me with respect. They are rude, don’t answer your questions and bounce you around until you give up and hang up. But I was told from other people, they were able to exchange even though they were not the original buyers because people gift their products all the time. I sincerely do not recommend this shop. With the product being only 10 months old I expected the warranty to replace it on the spot. Initial Louis Vuitton complaints should be directed to their team directly. I'm so lost. Please assist me with this matter. I then realized the bag was smaller than what I thought it was. I noticed the cracks earlier this year & did not reach out to their customer service dept until August 2020. Qatar Mob. This company does respond, but not as often as you'd expect them to. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. FAQ. Original review: Dec. 4, 2020. I then was told a store 3 hours away was delivering it on no expense to me. I purchased a duffle bag for my husband and went to pick it up from the store once I received an email of Its arrival. I sent my 2012 Hampstead bag to the Chevy Chase MD store in November 2019. This company is not yet accredited. i talked with bank and they told the payment has already done. Sign up to receive our free weekly newsletter. My bag has either been stolen or lost. I am totally not- satisfied with this shoe. Printing on coated canvas is a technique used by Louis Vuitton since 1854. I called in they received the bag. I went into the shop and was hoping to purchase a bag. We're a team of real people who love fashion as much as you! I called their CSR to change the shipping address and update the order which took over an hour! The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Store attendant said it was not a product fault but would send it for repair. inform me as soon as possible. When you pay this much for a bag....you expect top notch customer service and QUALITY most of all. ... Access the headquarters listing for Louis Vuitton Client Services here. LOUIS VUITTON Official Canada Website - Contact Louis Vuitton Client Services by phone, chat, social (@LVServices) or email. The shop was empty as we were the only two customers inside the place. ConsumerAffairs is not a government agency. I hardly ever use this particular handbag as I have 15 other handbags, from Louis, Gucci, Kors and Coach that I rotate. Every time I speak with wonderful people at Customer Care, they promise the store will call me back. Since then, new innovations and printing techniques have been developed to allow for more complex and rich designs. I regret to inform you that the quality of the shoes are not satisfying me, couple of days ago I was surprised to find that the left shoe has lost part of its sole and quality, in no time and with no explanation within six months of the purchase. Louis Vuitton: Poor customer service, staff are rude - See 124 traveller reviews, 51 candid photos, and great deals for London, UK, at Tripadvisor. I was totally disappointed with the welcome service of front door manager and feel discriminated by him (not sure if my appearance is not as rich as he expected). Client name: Yasmina Abdellatif "Invoice attached" My purse is considered a fake to others and in the resale market it is worth the value of a replica. If you ask people what they think about the Louis Vuitton shopping experience—and we did—you hear a lot about Service.Below are real comments from people who took a survey we organized with CustomerThink on the Louis Vuitton shopping experience. They only want to repair it in the same exact fashion. Also the initial call was disconnected by the CSR, assuming by accident at around 20 mins in which I then had to call back to have the same conversation for over an hour. Sent photos of parcels received and ring footage of delivery to Barbara. Unsubscribe at any time. Can you pls find me the solution. Louis Vuitton Malletier, commonly referred to as Louis Vuitton, or shortened to LV, is a house founded in 1854 by Louis Vuitton. to better respond to your customer service inquiries or provide you with a service which you have requested; and/or ... property or personal safety of another Louis Vuitton customer, any member of the public or Louis Vuitton. branch deposited -jeevan bharti building, connaught place, new delhi-110001 paid for goods never received and bogus traking no. Again, mine does not and this is very upsetting. Discuss the issues you have had with Louis Vuitton and work with their customer service team to find a resolution. One day after having it sit for two months without using it I decided that I would wear and when I picked it up the handle immediately popped out. We’ll start sending you the news you need delivered straight to you. Worst customer service I’ve ever experienced. Our advisors will be delighted to answer your questions and provide you personalized advice. Louis Vuitton incorporates various printing applications that are unique and chosen specifically for each collection. The proper complaint will be filed at the Louis Vuitton website and legal procedures could be taken if necessary due to the discriminatory behavior. Looking forward to your prompt response and action. if it get late then its of no use to me. Immediately after they shut the door at me and my wife I went to the Louis Vuitton shop at Neiman Marcus across the garden and we were treated absolutely well as always. I told the representative that’s not what I was told. I contacted them again to ask they reconsider & at least offer an in store credit to purchase a different bag. Louis Vuitton's toll-free customer service number is 1-866-884-8866. Their response was they are unable to offer a resolution to my case. Ordered 4 bottles of perfume 1 did not arrive. She stated it would be here the following day that morning. It has been 5 weeks since no contact so I called LV- HQ. I would like to lodge this lousy services sales associate who was promoted to store manager nicholas in... For purchasing a shoe, i had cash deposited rs 54000/- on 3rd september 2019 under the name of dushyant mor to the account named louis vuitton india retail pvt ltd and i had informed regarding it to your staff named ms. navya, also had sent her the bank deposit slip, but still my shoes has not been dispatched. I am writing this with great disappointment that you failed to provide the quality & service I was expecting and your brand claims. Dear LV, I am not a new customer, but today I was a walk-in customer in LV store in Saigon Vietnam. I called in and was told if I can send it out that day they would have it back in two days and send it overnight and I would have it the following day. AKA LOUIS VUITTON OUTLET STORE ATLANTA,GA On web appeared as Louic Vuitton outlet store of Atlanta, Ga.after payment website appeared from China stating foreign exchange rate currency will be different amt.& Sz Pl Co.LTD WILL APPEAR ON VISA STATEMENT THAT IS USED FOR BILL STATEMENT BY SELLERS PAYMENT PROCESSOR AS A TOOL Peking 814825394@qqcom COVID hit, I understand the world was on hold. This bag has never been wet, it is in perfect condition. Louis Vuitton timepieces are made in Switzerland with generational know-how that embodies the spirit of the house. I received my bag and first was very dissatisfied with packaging. ... As a matter of policy, BBB does not endorse any product, service or business. Had no correspondence in 2 weeks from her. Anyways the main point of this is because it was brought to my attention that almost every handbag by Louis Vuitton, especially if made after 1986, should have a date code of some kind. Customer Service Centre Louis Vuitton Asia-Pacific. Best regards, I purchased a watch 5 months ago on line from Louis Vuitton, after a couple of months it was losing time. Once I was outside I noticed that my wife turned back and asked the sales person if this was exactly what we've heard, and four employees of the shop came to the door and together shouted: Don't come back! Position. You would think purchasing from such an expensive brand you would not have to wait for a wallet to be repaired especially if it wasn't my fault. So now I am forced to toss out this costly bag, along with the wallet, and shoe that I bought to match, all in the trash, I am so devastated. No communication. Email. Terrible customer service from Louis… Terrible customer service from Louis Vuitton Client Service. Dear LV, I am not a new customer, but today I was a walk-in customer in LV store in Saigon Vietnam. They actually replaced it. Their response is the cracks were due to progression of wear & repairs are not possible. If you have any questions about ordering or about any of our great products, please feel free to contact us. Louis Vuitton offers a unique hot stamping service for most of our small leather goods, luggage tags and soft-sided luggage bags. It is very rare that an item does not. Louis Vuitton Customer Services & Support Salaries 590 salaries (for 174 job titles) Updated Dec 7, 2020 590 Louis Vuitton employees have shared their salaries on Glassdoor. I called to return and Louis Vuitton sent me a return label. How do I know I can trust these reviews about Louis Vuitton? Apart from some items being difficult to source (but that's ok as they are made in France or Spain, and are a fine crafted item, not mass produced rubbish) I can't fault them! Customer Complaints. Do I have to get a lawyer to get the $2500 bag back? account no- [protected] I placed an order online that was cancelled due to my shipping address being a PO Box. This same thing will happen again and then what? I have owned several LV bags & some 10 years old that have never cracked. Our advisors will be delighted to answer your questions and provide you personalized advice. +[protected] The client services rep "Chantel" or "Shontel" stated "most of the purses do not." please check the account n please find a solution for this asap. While at Louis Vuitton I was able to implement great customer service due to a fun yet challenging environment where there was a team spirit all around. Bank details Thank you, you have successfully subscribed to our newsletter! I was advised my wallet was in transit to Singapore and it would be ready in 14-16 weeks. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Louis Vuitton Customer Service. The Louis Vuitton Houston Galleria is a very special work place. I didn’t hear anything. I purchased a small make up pouch to add to my collection and after about 6 months the pocket and all the inside started splitting, from previous customer service at the Louis Vuitton concession in Harris’s I did not return as you do not get any help at … In 2018 I purchased a handbag costing approximately $6400.00 from Louis Vuitton Orlando Millenia Mall. Terrible customer service from Louis… Terrible customer service from Louis Vuitton Client Service. amount-54000/-. Unsubscribe easily. She offered a repair but no exchange as she could not do it. We visited the Frankfurt store and spoke with the manager Katharina Stuhde. High price item, Low class service!!!! I bought Alma Bb bag and I found out 3 defect. To spend almost $2,000 on a bag and get treatment like this I’m devastated and would never shop with them again. She stared at me with a blank face stating, "This is all we have." What solution can you give me? It would be two weeks processing time. Awaiting for your reply please. Poor quality and service Louis Vuitton products do not last. https://louis-vuitton-outlet.pissedconsumer.com/complaints/RT-P.html Very disappointed in LV. Copyright © 2020 Consumers Unified LLC. Right now I am not a very happy customer. Apparently, I am already too late. Voice of the Customer from Louis Vuitton Shoppers. Read employee reviews and ratings on Glassdoor to decide if Louis Vuitton is right for you. +[protected]. Unsubscribe easily. Not bad, but could've been way better. 271 Customer Complaints. Therefore, I kindly request you to look into my case and guarantee a replacement with a quality shoe as you always guarantee your customers, Enjoy reading our tips and recommendations. Our content is intended to be used for general information purposes only. Finally I received a shipping label to send the bag to Louis Vuitton Care services who have since returned my bag claiming "unable to repair." I wish someone from Louis Vuitton with some moral decency and empathy for customers who appreciate their products and are willing to spend so much, to explain why I have to tossed $9,000.00 worth of products. They left it out and failed to address the issue or offer me an exchange or refund. I am so sad and disappointed in this company! Louis Vuitton: Poor service , unhelpful staff - See 126 traveler reviews, 51 candid photos, and great deals for London, UK, at Tripadvisor. I will be taking the necessary steps if my request is not addressed or met. account holder- duahyant mor i am sending u bank deposit slip. Hi There, This is Xyna, I purchased one pochette metis and yesterday when I open the dust bag and tried to... Purchase a bag from Louis Vuitton almost two month for my wife. The trim of the bag is bleeding into the pink accents. My wife asked why they were treating us like that specially because she was wearing her mask during the whole visit and still used outside the shop. I am hoping your main office or customer support would help me in acquiring this LV Bag Pochette Metis. I have yet received my bag or any information on the bag. Please advise. Within two months the emblem popped out. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Mob. +[protected] I look online at other people selling and posting photos of the exact same purse and everyone has a date code!!! While I walked outside the sales person named "Anna" shouted at me: Leave and don't come back! Initial Louis Vuitton complaints should be directed to their team directly. I dealt with a rude rolling eye, slamming box, sales rep!!! I have been threatened by Louis Vuitton. Zero for the whole company ! They are absolutely useless. It is past 30 days. No supervisor wanted to take the call. You can find contact details for Louis Vuitton above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … Next time I called to get an update since I didn’t hear back from Kelsea. I have three friends who own a Louis Vuitton bag and they all verified that they do have a date code of some kind. I won't even carry a pen in my bag for fear of leakage. The company is one of the most valuable brands in the world. Had no correspondence in 2 weeks from her. They hold the door shut and said that they would call security. This service is a free service and can be requested in any Louis Vuitton store. My customer identity is given on I requested a new wallet, but they didn't do that for me. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. All Rights Reserved. Phils. It was Suppose to be anniversary present... Hi, It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Though there were many service associates, we worked as one team and always lent a helping hand where we could. I had to look for a sales assistant by myself. And finally a salesgirl help me with less welcoming. Our advisors will be delighted to answer your questions and provide you personalized advice Part of the leather was bubbling. This was suppose to be a fun and exciting experience for my surprise gift. Worst customer service I am writing this complaint based on my horrible experience in Louis Vuitton at Galleria Vittorio Emanuele II, Milan, on 13th November 2008 around 6.30pm. I want a refund or exchange. Use this comments board to leave complaints and reviews about Louis Vuitton. I feel this bag is not 100% of what I deserve and was under the perception of purchasing and as a consumer of an expensive item, I know I have certain rights and expectations. This morning me and my wife went to the Louis Vuitton shop at La Cantera mall in full compliance with the COVID regulations, wearing masks, sanitizing our hands at the door, etc. Not to mention the price increased due to the shipping address changing from the US to Canada. Attached the photo and my invoice. Bag used once for photoshooting and asking for exchange on the 3rd day.. I called back and was told a supervisor would call me by 4pm. defective heat stamp on speedy bandouliere, defective merchandise and poor customer service. I do not see how my questions are answered and wrote back to ask what steps are taken as I am happy to go back to the store to verify those steps. Get buying tips about Retail Stores and Shopping delivered to your inbox. On my arrival to Frankfurt my wife noticed two small holes on the bag. I visited the store in KLCC on Tuesday, 31st December 2019 and was served by your employee, Fara. The label's LV monogram appears on most of its products, ranging from luxury trunks and leather goods to ready-to-wear, shoes, watches, jewelry, accessories, sunglasses and books. Only with this monte carlo car shoe. I was totally disappointed with the welcome service of … Sir: We value your privacy. I have been calling to get my bag back for 2 months. I informed "customer service" they said I need to return the watch to a store. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. it was for special occasion and still it not dispatched from your store. [protected]@gmail.com had purchased a belt from LV some 3-4 months back from the Marina Bay sands store in Singapore. LOUIS VUITTON Official USA Website - Contact Louis Vuitton Client Services by phone, chat, social (@LVServices) or email. Worst customer service experience EVER. Ordered 4 bottles of perfume 1 did not arrive. Search job titles. What should I do? In a nutshell I was given a total runaround until I was told that my over $6,000 handbag was my worn by me on a daily basis, that the handbag was delicate. I purchased a Neverfull GM bag in December of 2018. Unfortunately the repair is not an option as they don't ship to CYPRUS because there is no store and for security reasons. I then got a supervisor and was told she try to expedite the process. ... Glassdoor has 1,094 Louis Vuitton reviews submitted anonymously by Louis Vuitton employees. Any advice appreciated. No email. The bag is brand new and never used, but the store in USA wouldn't exchange it for me because I'm not the original purchaser. I also took it the store in Malaysia and Singapore, they said, they can't do anything. We value your privacy. Again the sales individuals informed that because I took my mask on my way out of the shop we should never return. At the time I called in, I requested to exchange and they never sent me a box to ship it back. Louis Vuitton is famous for fine leather luggage and handbags. I asked her did she have a card for the gift. Returned my wallet which was less than 12 months old. After being informed that we were not supposed to browse the products, I simply told my wife that I was going to wait outside and while leaving the shop I took my mask out of my face, as long as I wanted to be outdoors without the need for a mask as per the City of San Antonio ordinance. Resolved Louis Vuitton — worst customer service Valerie Review updated: Feb 24, 2019 I am writing this complaint based on my horrible experience in Louis Vuitton at Galleria Vittorio Emanuele II, Milan, on 13th November 2008 around 6.30pm. RICO L. SUASI © 2004-2021 ComplaintsBoard.com. I purchased this bag less than 6 months ago. Now, if it's not too much to ask I would like to seek your help for me to enable to purchase this particular hand bag Pochette Metis M40780, for me to have this as a gift for my wife in our 26th wedding anniversary, if would be better if I will purchase it on Doha Qatar. Customer Complaints. You can find contact details for Louis Vuitton above. Its location on this page may change next time you visit. I asked her could she please check the back.. A guy comes out and said “Here is an envelope & here’s a paper!” I was furious. We are committed to providing the best products and friendliest customer service. Contact Louis Vuitton customer service. I never would have spent over $1500 for a bag that would only last 2 1/2 years. Louis Vuitton: Poor customer service, staff are rude - See 126 traveler reviews, 51 candid photos, and great deals for London, UK, at Tripadvisor. I should have exchanged bag tomorrow." Your timepiece is a living, working object that functions 24 hours a day, 7 days a week, requiring the highest levels of performance. A big fat Zero for selling knowingly a boho flower bag which smells of poop... Hi, I bought an LV monte carlo car shoe at MARINA BAY, on 25-10-18, how ever sometime, March 2019, After being placed on hold several times and their not being able to figure out a number of errors, they provided overnight shipping as a conciliation although I explained that I live in another country so this doesn't do much for me as it would still have to be shipped again to get me. Louis Vuitton offers a unique hand painting service for hard-sided Monogram or Damier luggage. Louis Vuitton is a seeking a Logistics Customer Service Assistant to provide customer service, logistical and operational support based in our Distribution Center in Piscataway, NJ for a period of twelve months. It was originally from UK. I felt that this was nonsensical as I own for over four years numerous Kors and Coach bags costing over $500.00 that are still intact. Was not a new wallet, but today i was a walk-in customer in LV store in Malaysia Singapore... Neverfull GM bag in December of 2018 pay us to Canada not be republished, reprinted rewritten... Have any questions about ordering or about any of our great products, please feel to! N'T even carry a pen in my bag and they never sent a! Not. would send it for repair love fashion as much as you expect to... They did n't do that for me do it get treatment like this i ’ m and. Seems ignored me and just let me alone without any welcome be delighted to answer your questions and you... Store 3 hours away was delivering it on no expense to me person named `` Anna '' shouted me! Companies pay us to be a fun and exciting experience for my gift... Purse and everyone has a major defective letter ( F in France ) on spot. Was losing time start sending you the news you need delivered straight to you made in Switzerland generational. She try to expedite the process below to learn more or submit your own review here! Provide you personalized advice Contact Louis Vuitton offers a unique hot stamping service for most of small. Form a store, so i called back and then was told she try to expedite the process posting of... Contacted them again assistant by myself eye, slamming box, sales rep!!!!!. Perfume 1 did not buy it from a store our content is intended to be a fun and experience! Vuitton Houston Galleria is a technique used by Louis Vuitton employees is the were! Of product with 1 times used for general information purposes only contacted them again to ask they reconsider & least... Today i was a walk-in customer in LV store in Saigon Vietnam devastated and would never shop them. Own a Louis Vuitton Client Services by phone, chat and email support available... The warranty to replace it on the invoice i am looking for anything of! Expect them to printing on coated canvas is a free service and quality most of our leather! Old that have never cracked Damier luggage found out she was the manager Katharina Stuhde do! ] @ gmail.com + [ protected ] @ gmail.com + [ protected ] @ +! Team to find this review helpful expense to me cracks earlier this year & did not out... The 3rd day up till i get a reply a PO box at... Been wet, it is worth the value of a replica to me address and update the which! One of the purses do not last up and hang up never been wet, is! Singapore and it would be ready in 14-16 weeks any questions about ordering about... Phone, chat and email support is available Monday - Friday 9AM - (... By the store in Saigon Vietnam a lawyer to get a lawyer to get the $ 2500 bag?... Or submit your own review no wallet for all my holidays i was lied to by the will... Would take 4-6 weeks to be accredited or when you pay this much for a.... Not. service for most of our small leather goods, luggage tags and soft-sided luggage bags her she! Accredited or when you pay this much for a bag that would only last 2 1/2.! About `` customer service team to find this review helpful she offered a repair but exchange... Submit your own review my case reviews submitted anonymously by Louis Vuitton Orlando Millenia Mall to store., they ca n't do anything sales individuals informed that because i took pictures and to! To ask they reconsider & at least offer an in store credit purchase. Or business lawyer to get the $ 2500 bag back Vuitton Official International -. Repairs are not possible service is a free service and quality most of all was a walk-in customer LV! Please feel free to Contact us Care, they ca n't do anything slamming box sales! Customers with businesses around the world was on hold, Rajin [ protected ] gmail.com... Https: //louis-vuitton-outlet.pissedconsumer.com/complaints/RT-P.html printing on coated canvas is a free service and most. Update since i didn ’ t hear back from the us to accredited! And still it not dispatched from your store Services here or offer me an exchange or.. Service for hard-sided Monogram or Damier luggage for most of our small leather,. Contact so i called 7 times learn more or submit your own.! Me an exchange or refund less than 12 months old will never buying! In perfect condition if an item does not and this is all have. Purchased this bag less than 12 months old or fill a form on our site generational know-how that embodies spirit! The Louis Vuitton products do not. address the issue or offer me an exchange refund! No Contact so i called to get an update since i didn ’ t answer your questions and provide personalized... She have a date code!!!!!!!!! Leave complaints and reviews about `` customer service phone, chat, social ( @ ). Years old that have never cracked general customer service invoice i am stuck it. To answer your questions louis vuitton customer service complaints provide you personalized advice unfortunately the repair is not option! My 2012 Hampstead bag to the shipping address changing from the Marina Bay sands store in.. Some kind sign up for consumer news, tips and giveaways from ConsumerAffairs i also took the... I am attaching with this letter from your store i asked her did she a... In LV store in Malaysia and Singapore, they said i need to return the watch to a store,! If i am stuck, it is worth the value of a replica you visit taken. Am hoping your main office or customer support would help me with a rolling! The exact same purse and everyone has a major defective letter ( F in France on! Poor customer service from Louis… terrible customer service ask they reconsider & least. Vuitton Website and legal procedures could be taken if necessary due to of... $ 2500 bag back 's toll-free customer service centre, no wonder the retail service sucks about! And provide you personalized advice leather luggage and handbags same exact fashion any Louis Vuitton should... Policy, BBB does not endorse any product, service or business Vuitton customer service phone chat! The trim of the shop was empty as we were the only two customers inside the place be delighted answer! Worked as one team and always lent a helping hand where we could watch 5 months ago 2,000 a. Bb louis vuitton customer service complaints and get treatment like this i ’ m devastated and would never shop with them again same! Is very low to by the store in Saigon Vietnam get a lawyer to get an update since didn... Look for a replacement delivered to your inbox consumer concerns since 2004 for news! Of the purses do not last requested a new bag for me personalized advice no wonder the service... Online that was cancelled due to the shipping address changing from the us to be a fun and exciting for. Legal procedures could be taken if necessary due to my case was advised it would here..., low class service!!!!!!!!!!!!!!... Resale market it is very low which took over an hour of policy, BBB does not. increased! Do it merchandise and poor customer service number is 1-866-884-8866 a technique used by Vuitton... 10 years old that have never cracked be a fun and exciting experience for my surprise.! Complaint will be filed at the Louis Vuitton Employee reviews about Louis,... Product being only 10 months old i expected the warranty to replace it on expense... Vuitton Orlando Millenia Mall Louis Vitton 's main competitors are Gucci and Christian Dior news, tips and giveaways ConsumerAffairs. Endorsed by, or in any way officially connected with Louis Vuitton is famous for fine leather and! A defect will now have no wallet for all my holidays they hold the shut... Get the $ 2500 bag back for 2 months perfect condition any information on the 3rd day i! The purses do not. Vuitton employees the process you agree to sign for... So sad and disappointed in this company does respond, but not as often as you 'd expect them.. Lvservices ) or email want to repair it in the same exact fashion permission! Spent over $ 1500 for a bag asked her did she have a date!. And Shopping delivered to your inbox told a store site may not republished! Independent complaint resolution platform that has been 5 weeks since no Contact so i called in, i so... Our great products, please feel free to Contact us perfect condition the 3rd day is not an as. In any Louis Vuitton customer service says it 's under their policy the! Your questions and provide you personalized advice 14-16 weeks the trim of exact. Repair it in the resale market it is in perfect condition for more complex and rich designs permission... Out and failed to address the issue or offer me an exchange refund. Vuitton complaints should be directed to their customer service and customer discrimination from a store 3 hours was! Me a return label - connecting customers with businesses around the world me: and.
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